Fireco understands the requirements set out under the Data Protection Act 2018 commonly known as GDPR and only uses data in an appropriate and lawful manner. GDPR has the following principals:

• Lawfulness, fairness, and transparency
• Purpose limitation
• Data minimisation
• Accuracy
• Storage limitation
• Integrity and confidentiality (security)
• Accountability

We keep our Data Protection policies under regularly reviewed.

• We collect business entity information such as, but not limited to business name, address, VAT number, company registration number, and employee details such as name, position, work related telephone numbers and work related email addresses.
• We collect business employee information including such as, but not limited to name, position, work related telephone numbers and work related email addresses.
• We collect personal identification information, such as, but not limited to name, address, phone number, mobile number and email address.

• Fireco collects data directly such as but not limited to when you enquire about our products and services, request information or a quote, when you place an order, when you complete a customer survey or provide feedback by email or message board, and when you subscribe to any of our digital services.
• Data is also collected when you view our website via your browser’s cookies.
• We may also purchase data indirectly through recoginised business directories.
• Where we have collected personal information, such as your name or direct email address, this would have been supplied by you previously, or from your business informing us that you are the appropriate contact requesting that we contact you.

• Fireco sells directly to other businesses (B2B), and directly to consumers (B2C).
• For B2B, we collect information on other businesses who are likely to have a legitimate business interest in our products and services. 
• Business information is “Opt-out” as standard, which means the information can be used to contact you unless you have chosen to opt-out.
• For B2C, we collect personal information such as your address, phone number and email address, where you have given it to us for a legitimate reason.  
• Personal information is “Opt-in” as standard. This means that it cannot be collected or used to contact you unless you have given permission to be contacted.
• We will use your data to carry out tasks such as but not limited to processing an order, managing your account, contacting you to arrange site visits and follow-ups and emailing you about Fireco products and services.  
• You can opt-out of marketing emails at any time.  
• For credit accounts, we may use your business data to carry out a check with a recognised credit reference agency.
• Fireco may use certain data such as your name, email address and phone number as part of our DMS, RollCall and InSite subscription services.  We process this data to send additional notifications.
• We may share the data we collect about their customer with their authorised representatives, for business purposes only.

• Fireco are not part of a multinational corporation.  We do not share your data with offices around the globe. 
• Your data is processed in the United Kingdom.
• Fireco use analytics for uses of our websites, your personal details are not used, you can find out how we use this data and how to manage your cookies here. Fireco, Google, and other analytics partners do not process information that can be used to identify you as an individual. 
• Fireco does not use your browsing history to target adverts at you as you use the internet.
• Our website contains links to other websites.  Our privacy policy only applies to our website.  You should read the privacy policy of any other website you visit following a link from our website.

Opt-out  

• You have the right to opt-out of communications from Fireco at any time. 
• Our marketing emails always provide you with a way to unsubscribe. 
• If you have received a call from us and you ask us not to be contacted again, we will respect these wishes and have processes in place to ensure that your personal information is not used to contact you again.
• Businesses can use the Corporate Telephone Preference Service if they do not wish their businesses to be contacted.

Right to be forgotten

• If you choose to opt-out of communications, Fireco can still hold on to personal information that we have legally collected about you. 
• The right to be forgotten means that if you request it, we will delete the personal information we have about you. We will process your Right-to-be-Forgotten and delete your data, however, we may have a legal requirement to keep records (such as financial transactions). 
• We understand that failing to remove the data, or using it again for marketing purposes, would be a breach of GDPR.

If you would like to opt out or use your right to be forgotten, you can leave us a message here.

Right to access

• You have the right to request Fireco provide a copy of all of your personal information held on file.  
• We may charge you a fee for this service.

Complaints

• If you are unhappy with the handling of your data you can raise a complaint with Fireco by contacting our customer service team.
• If you are still unhappy with the handling then you can go to the ICO https://ico.org.uk/make-a-complaint/

• We value your privacy and your rights as a data subject and have therefore appointed Prighter as our privacy representative and the point of contact. 
• Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or right-to-be-forgotten). 

If you want to contact us via our representative Prighter or make use of your data subject rights, please visit: https://prighter.com/q/14478629