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Digital Messaging Service (DMS)

Emergency alerts direct to your mobile

What is Digital Messaging Service?

DMS (Digital Messaging Service) is a mass notification system that can send emergency text, email, WhatsApp, voice message or Fireco InSite App notifications to an unlimited amount of users who are subscribed to the service. This could be used for pre-alarm notifications and evacuation alerts.

If you do not have a network that the DMS box can connect to, we can provide a connection via Internet Connection for ProHub and DMS.

Helps businesses comply with the Equality Act

Connects unlimited users

Integrates into your existing fire alarm


Internet Connection for ProHub and DMS (required if you have no network that your DMS box can connect to)

How it works

Users text a location code and will receive a reply confirming they are registered. The text will contain a link where users can choose an alert preference. DMS alert types include text, email, WhatsApp, voice or InSite App notification.

When the alarm is activated the user will receive an emergency alert straight to their mobile phone. 

Scenario 1: Fire alarm call point

The call point has been pressed and the fire alarm panel is activated. DMS is triggered and sends an evacuation alert to subscribers.

Scenario 2: Hard-wired input

DMS is hardwired into another system, when the system changes, DMS will send out a notification.

Scenario 3: Fireco Webhook

DMS is connected to another cloud-based system, when the system changes, DMS will send out a notification.

Scenario 4: Panic button

The panic button is pushed and DMS is triggered. This sends an alert to the security team who then assess the situation. Other subscribers receive a delayed alert telling them to evacuate the building.

DMS Case Study

Benefits of DMS

How DMS has helped

Read our case studies to find out how DMS has helped buildings stay safe and compliant.

University of Sussex

University of Sussex

DMS at the University of Sussex

Dundee University – The School of Life Sciences

Dundee University – The School of Life Sciences

Notifying Fire Marshals at the School of Life and Sciences with DMS

The Guildhall – City of London

The Guildhall – City of London

A streamlined evacuation for The Guildhall with DMS

Frequently asked questions

If you have any additional questions or need technical support & troubleshooting, please contact us.

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